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2025 Community Impact Innovation Award Presentation
Sponsored By: 
Join Josh Schoeller, Chief Executive Officer of Qualifacts and Monica E. Oss, Chief Executive Officer of OPEN MINDS, for the presentation of the 2025 Community Impact Innovation Award.
Josh Schoeller
With more than 30 years of experience building and managing healthcare data and software businesses, Chief Executive Officer (CEO) Josh Schoeller leads Qualifacts with a track record of transformative growth, innovation, and market leadership. Prior to Qualifacts, he held executive roles at Elsevier, LexisNexis Risk Solutions, Enclarity, and FICO, consistently driving the development and success of groundbreaking healthcare solutions.
The Future Of Value-Based Contracting In Autism & I/DD Services: A Fireside Chat
This panel will explore the emerging landscape of value-based contracting in autism and I/DD services. Experts from provider and payer organizations will discuss how value-based care models are improving outcomes for individuals in this population, by focusing on quality over quantity of care. Panelists will examine the opportunities and challenges associated with shifting from fee-for-service models to value-based contracts, with insights into cost efficiency, personalized care, and better coordination of care. Attendees will gain a deeper understanding of the potential impacts on service delivery, payment structures, and patient outcomes, as well as the future of autism and I/DD services in an increasingly data-driven environment.
Neil Hattangadi, M.D.
Healthcare innovation is Neil’s driving passion. Drawing on his training as a physician and scientist, Neil has spent his career leading, advising, and investing in the medical and biotech industries. His experience spans established, market-leading corporations to groundbreaking, early-stage start-ups. Neil holds degrees from Duke University, Harvard Medical School, and Oxford University, where he studied as a Rhodes Scholar.
Matt Holder, M.D., MBA
Dr. Matthew Holder is recognized as an international leader in the care of individuals with Intellectual and Developmental Disabilities (IDD).
Dr. Holder began working on what would result in Developmental Medicine becoming a recognized medical expertise soon after starting his career. In 2002, he took over the American Academy of Developmental Medicine and Dentistry (AADMD). Since then the AADMD has set the curriculum and standards that guide medical students, residents and fellowship-level physicians to better treat and understand patients with IDD. Medical schools and residency programs around the world have implemented curriculum changes based on the work done by Dr. Holder and the AADMD.
In 2005 Dr. Holder became Global Medical Advisor for the Special Olympics. Dr. Holder has trained thousands of healthcare providers in addressing the health needs of athletes with IDD. He also assists the American Medical Association and the American Dental Association in developing and passing resolutions that improve the lives and healthcare of IDD patients.
Dr. Holder, alongside colleague Dr. Henry Hood, designed and developed a unique, interdisciplinary patient care and teaching model that meets the health needs of adults with IDD living in the community – the first of its kind in the nation. Today the Lee Specialty Clinic exists as a testament their shared vision.
Dr. Holder is a graduate of the University of Louisville School of Medicine.
Yagnesh Vadgama, BCBA
Yagnesh Vadgama has been with Magellan for more than seven years, in managed care for eight years, and was a clinician in the field of Behavior Analysis for 11 years prior. Yagnesh has 20 years of experience in ABA, starting off by working directly with individuals on the autism spectrum to directing programs in homes, schools, and community-based settings.
Currently, as the Vice President of Autism for Magellan, Yagnesh oversees both the autism and ABA products for Magellan nationally. His team of BCBAs and licensed clinicians provide a unique experience in ABA UM as they all have a similar experience to Yagnesh with real-world experience. Yagnesh also engages in the innovation and decision-making process for ABA both at Magellan and nationally, with participation in workgroups such as ICHOM, speaking at conferences and universities, and developing outcome measures for the field of ABA.
Data-Informed Approaches To Challenges Faced By Aging Services Providers
As the aging population continues to surge, its faced with increasingly complex challenges, from housing instability and economic insecurity to access to care and social isolation. Tracking and analyzing the right data can serve as a powerful tool to inform provider organizations and guide responses for improved outcomes. This session will explore how data dashboards, community-informed research, and insights from lived experience are shaping policy and practice for older adults.Â
Denny Chan, J.D.
Denny joined Justice in Aging in 2014 and is responsible for leading and developing Justice in Aging’s Strategic Initiative on Advancing Equity. Denny and his team work across all program areas to ensure that Justice in Aging’s advocacy eliminates barriers and inequities for older adults experiencing systemic discrimination.
The son of working-class Chinese immigrant parents, Denny has worked significantly on non-discrimination in health care, language access, and issues of aging and equity for low-income older adults and brings these experiences to his advocacy. He is affiliate faculty for the Shriver Center on Poverty Law and was appointed by California Governor Gavin Newsom to serve on California’s Civil Rights Council. Denny is a graduate of the University of California, Irvine School of Law. He received his BA from the University of Michigan.
Denny is based in Sacramento, California. He is a public radio junkie and in his spare time enjoys going to restaurants in search of the next hidden gem.
State Bar Admission: California
Ross Lallian
Ross Lallian joined the California Department of Aging (CDA) in December 2022 as Chief of Research in the Division of Policy, Research, and Equity. In this position, Ross plays a critical role in advancing the Master Plan for Aging, including leading the California Aging and Disability Research Partnership, the Data Dashboard for Aging, and many other efforts. Prior to joining CDA, he was the Health Workforce Development Research and Evaluation Chief at the Department of Health Care Access and Information where he led research to understand health workforce disparities, health equity issues, and health workforce data needs. Ross has also conducted pension related research, including understanding how pensions impact state and local economies. Ross holds a Bachelor of Arts degree in economics and a Master of Science degree in accounting from California State University, Sacramento.
Carly Roman-Woo, Ph.D.
Carly Roman-Woo, PhD, joined Archstone Foundation as a Program Officer in 2023. As a 2020-2021 intern at the Foundation, Dr. Roman-Woo worked closely with grantees, grant applicants, and program staff to promote new funding opportunities, disseminate communication materials, and implement special projects, such as Catchafire’s skills-based volunteering platform. In her role as a Program Officer, Carly leads work within the Foundation’s equitable, coordinated care portfolio, with a focus on advancing equity in aging through the organization’s JEDI (Justice, Equity, Diversity, and Inclusion) principles. She supports grantees and partners in strengthening care systems for older adults and caregivers, with an emphasis on technology, strategic collaboration, and care coordination across health and social services. She also manages the Catchafire partnership and helps guide the Foundation’s capacity building program, supporting organizations to enhance their effectiveness and long-term sustainability.
Dr. Roman-Woo received her PhD from the University of Southern California Leonard Davis School of Gerontology in 2021 and her BA in psychology from the University of Pennsylvania in 2016. Her doctoral research, supported by the National Science Foundation’s Graduate Research Fellowship, focused on understanding intergenerational connections and how they benefit older adults. With a background in positive psychology, Dr. Roman-Woo aims to illuminate positive aspects of aging and the ways older adults can meaningfully contribute to others, a concept known as generativity. She is committed to bridging the gaps between research and practice to facilitate development and implementation of evidence-based programs benefiting older adults and those who support them.
Dr. Roman-Woo is a leader in intergenerational programming as a three-time chapter founder and current Advisory Council member of GlamourGals, a national nonprofit organization in which students provide free makeovers and manicures to senior living residents. Prior to joining Archstone Foundation, Dr. Roman-Woo served as Innovation Manager at the Motion Picture & Television Fund (MPTF), where she developed partnerships and managed programs to support the health and well-being of entertainment industry members. In this role, she collaborated with partners to implement and evaluate innovative programs, including Senior Planet’s licensing program to provide technology classes for older adults, and Passing The Torch, MPTF’s intergenerational career mentorship program to increase diversity and inclusion in the entertainment industry.
Care Coordination In Action: Enabling Connected, Accountable Behavioral Health
Sponsored By: 
As behavioral health systems evolve toward more connected and accountable models of care, organizations are being challenged to demonstrate seamless coordination across programs, providers and community partners. Whether driven by internal goals or external requirements—such as California’s recent guidance on care coordination infrastructure—providers are moving beyond siloed EHR workflows to enable whole-person, outcomes-based care.
In this session, Gateways Hospital & Mental Health Center, a leading provider of care in California, will join Netsmart to share how they have transformed their approach to care coordination and care transitions. Learn how team-based workflows, holistic data access and follow-up prompts help Gateways address the complex needs of individuals – while also supporting operational efficiency and quality reporting. Discover how organizations are leveraging innovative technologies – such as coordinated workflows and data-driven insights – to enable more proactive, person-centered care across a variety of settings.
Richard Louis, III
35 years of unique experience as a behavioral healthcare administrator and business development specialist in the national health and human services space (behavioral health, substance use disorders, ABA/IDD, children services, child welfare, long term care, corrections). Innovator in service line development of successful profitable programs and services for national for-profit and non-profit specialty provider organizations. Leader in growth and revenue diversification strategies and development of strategic partnerships & business alliances, to achieve aligned payer-provider goals as part of provider organization sustainability planning in today’s value and performance based market. Specialist in strategic planning and provider organization market positioning in California’s rapidly changing health and human services market.
AJ Peterson
AJ Peterson has served as senior vice president and general manager of CareGuidance for Netsmart for 14 years. He maintains an efficient, client-focused model around interoperability, consumer-engagement technologies, virtual care, analytics, population health management and develops value-based connections among clients, suppliers and partners in the healthcare market.
Prior to joining Netsmart, AJ was an area operations director at Concentra Medical Centers. In this role, he managed medical outpatient facility operations, sales development, customer relationships and personnel development. A participant in the Office of the National Coordinator’s Data Segmentation for Privacy project, he has also served on the Advisory Council for Carequality, which provides a national-level, consensus-built, common interoperability framework to enable exchange between and among health data sharing networks.
He holds a Bachelor of Arts in business administration from DePaul University.
Ensuring Engagement & Improving Access For Seniors Through The Latest Tech & AIÂ
Technology and AI are transforming the way health care is delivered, and it’s no exception for older adults who face unique barriers to access and engagement. This session will explore how leading organizations are leveraging technology–from remote monitoring tools to personalized digital and telehealth platforms, to enhance care access, reduce disparities, and drive senior engagement at scale. Presenters will share their real-world case studies, ROI insights, and strategic framework to help leaders evaluate, implement and scale these technology innovations. Attendees will gain a forward-looking understanding of how tech and AI can power the next generation of senior care while ensuring a human-centered experience.
Heather Alder
Heather Alder is the Senior Vice President of Payer Partnerships at Talkspace, where she leads efforts to deliver accessible, high-quality mental health care through innovative partnerships with health plans nationwide. With deep experience across the behavioral health landscape—from supporting clients through EAPs to building national networks for commercial and Medicare members—Heather has spent her career advancing mental health access and value. Prior to Talkspace, she managed behavioral health contracting at a regional Blue Cross Blue Shield plan. Her work is grounded in a commitment to collaboration, member-centricity, and equitable access to care.
Cole Samaroo, MBA
After serving in the Marine Corps as a Logistics Officer, Cole was eager to serve in a new way. Cole lost his Grandfather to Parkinson’s Disease in 2022, and saw that many burdens quickly shifted to his grandma’s shoulders – many of these same burdens centered around technology. Cole became enthused with the idea of supporting older adults through technology education and has never looked back. Cole is a lifelong learner and volunteer with the VA, which has shaped his perspective on Digital Health and patient education related to veterans.
Smarter Systems, Stronger Outcomes: Building Digital Infrastructure For The Future Of Care Delivery
Sponsored By: 
Digital infrastructure for specialty care providers must go beyond supporting day-to-day operations—it must enable smarter, faster, and more connected care. In this interactive fireside chat, Medicus IT is joined by leaders in AI, cybersecurity, and care delivery for an engaging discussion on building secure, scalable, and future-ready technological supports for providers serving complex populations.
Together, they’ll share real-world strategies for aligning IT investments with evolving care models, leveraging AI to streamline operations, and fortifying cybersecurity.
Key Takeaways:
- How to design your technology infrastructure that supports whole-person, value-based care
- Approaches to integrating AI that drive clinical and operational efficiency
- Best practices for safeguarding sensitive data in a connected ecosystem
- What technological investments to prioritize now to ensure long-term scalability and innovation
Tanveer Chaudhry, M.D.
Dr. Chaudhry is the Chief Executive Officer of Solace Behavioral Health. With over 20 years of experience, he is expanding the footprint of Solace Behavioral Health to several centers in multiple counties, as well as expanding their scope of services through integrating care with lifestyle modifications and chronic disease management to improve outcomes. Dr. Chaudhry received his Doctor of Psychiatric Medicine from the University of Miami School of Medicine, and has clinical expertise in the inpatient, outpatient, and forensic settings.
Erin O’Callaghan, Ph.D.
Dr. Erin O’Callaghan is a licensed psychologist with over 20 years of clinical experience providing evidence-based care to children, adolescents, and adults. Her areas of expertise include depression, anxiety, trauma, ADHD, and the intersection of mental and physical health. In addition to her clinical work, Dr. O’Callaghan has held leadership roles in digital mental health and has spent the past four years overseeing therapy programs at Brightside Health, where she contributes to the design, implementation, and scaling of high-quality virtual care. Prior to her work in digital health, Dr. O’Callaghan spent a decade as a professor and director of an APA-accredited doctoral program, where she led curriculum development and supervised training clinics in psychological assessment and therapy. Her career reflects a deep commitment to advancing clinical excellence through education, program development, and accessible mental healthcare.
Melissa M. Matos, Ph.D.
Melissa M. Matos, Ph.D. is a licensed clinical psychologist with focused expertise in rehabilitation and health psychology, and specialized training across medical and psychiatric settings, including the VA healthcare system. She currently serves as Director of Therapy Programs at Brightside Health, where she collaborates on clinical quality initiatives, supervises clinically diverse teams, and advances inclusive, equitable care. Her work is informed by lived experience and driven by a commitment to health equity, identity-affirming care, and reimagining service delivery through non-traditional models.
Nelson Gomes
Nelson Gomes is a highly accomplished Healthcare IT Executive excelling in driving industry-leading results in revenue growth, profitability, and service. Nelson is a trusted thought leader with a remarkable history of leveraging technology to enhance patient care and transforming the healthcare business, along with serving as a strategic business partner with Executive Leadership teams, aligning operational initiatives with organizational objectives, and building high-performing teams while cultivating key relationships and partnerships.
Michael Jann
Michael is a seasoned executive with 17+ years of experience in people management, technology, technology services, and consulting. Michael has been with Medicus IT for 10+ years and has helped Medicus IT to become one of the top healthcare-focused managed services providers in the US. Before joining Medicus IT, Mike led IT operations for AirWatch. Mike previously served as a Technology Consultant for Fortune 100 company MassMutual Financial Group, part of a nationwide team testing, deploying, and supporting new technologies.
Michael obtained his Bachelor of Science in Business from the University of Phoenix and a Master of Business Administration in Technology Management from the University of Phoenix.
When Mike is not with his Medicus IT family, he is an avid traveler and enjoys boating and scuba diving.
Using Technology To Maximize Value & Margin In Home & Community-Based Care
In today’s fast-paced market, effective financial management is crucial for optimizing operations and ensuring long-term success. This session will present a practical case study from an organization that has successfully implemented best practices in financial management to optimize mobile data usage, improve productivity, enhance position control, and streamline consumer communication and reporting. Attendees will gain valuable insights into how these strategies can drive operational efficiency, boost service quality, and improve financial performance.
Key Takeaways:
- Real-world examples of how optimizing mobile data enhances service delivery and reduces operational costs
- Proven strategies for improving workforce productivity and controlling service positions to maintain cost-effectiveness
- Case studies demonstrating the impact of transparent consumer communication and accurate reporting on financial sustainability.
Collaborations Between Health Plans & Aging Provider Organizations
For this growing sector, effective partnerships between health plans and aging service providers are becoming essential to improve care coordination, enhance outcomes, manage costs and drive value-based care for older adults. This session will bring together health plans and organizations serving older adults to explore innovative models of collaboration. Panelists will highlight best practices, discuss common challenges, and share examples that demonstrate the value of aligning incentives, sharing data, and integrating services across the continuum of care. Join them to gain practical insights into building sustainable partnerships that support aging in place and increased access to care.
Scott Tarde
Scott Tarde is a Licensed Nursing Home Administrator, as well as a Residential Care Facility for the Elderly Administrator. Scott has been the CEO of the George G. Glenner Alzheimer’s Family Centers, Inc.® since 2015 and prior to that, he served as a volunteer member of the Glenner Centers’ Board of Directors (2013-2015).
Scott has an extensive operational background in multi-site management of skilled nursing facilities and assisted living communities.
The original Town Square®, immersive reminiscence therapy design concept for individuals with Alzheimer’s disease and related dementias (ADRD) and GLENNERCARE™, the virtual support service for individuals with ADRD, are both the innovations of Scott J. Tarde, L.N.H.A.
Scott is a past President of the San Diego Health Care Association, past Vice-Chair for Region V of the California Association of Health Facilities and Vice-Chair of the San Diego Senior Alliance. Scott graduated from San Diego State University with a degree in Psychology.
Karen Shulte
Karen Schulte is President of SCAN Group’s Medicare Division, leading the expansion of SCAN’s Medicare business and overseeing SCAN Health Plan’s performance in existing markets.
Prior to her role as president, Karen served in various leadership roles within the organization from 2006 to 2016. She then went on to hold the seat as Chief Operating Officer of CareMore and Aspire Health, an Elevance Affiliate, where she provided national leadership over market and management services operations for a $1.5B care delivery affiliate of Elevance’s Diversified Business Group.
Since returning to SCAN in 2021 to serve as Senior Vice President of Network Management, overseeing SCAN’s provider network and ensuring consistent, high-quality performance, Schulte has been instrumental in SCAN’s growth efforts, supporting the expansion of SCAN Health Plan into three new states and additional markets within California; leading the onboarding of new network partners; and launching Embrace, SCAN’s Institutional Special Needs Plan (ISNP).
Karen holds a master’s degree in Health Administration from the University of Southern California. She serves as an Independent Board Member of Sitka Health, a virtual specialty network that expands access for PCPs and patients. She also supports her local YMCA Health Strategies Task Force, which targets health disparities and identifies opportunities to positively impact the health and well-being of the community.
Scott Kaiser
Scott A. Kaiser, MD, is the CEO of Determined Health, a company he co-founded with a vision for a new approach to community care—one that starts with human connection, first. Kaiser is a board-certified family physician and geriatrician with executive leadership experience focused on the improvement of aging services, geriatric care, and population health. Engaged in clinical care, teaching, community outreach, advocacy, and research, Kaiser is the Director of Geriatric Cognitive Health at the Pacific Neuroscience Institute, an adjunct faculty member of the USC Leonard Davis School of Gerontology, and serves on the boards of several non-profit organizations. He is determined to solve healthcare’s greatest challenges and create healthy communities that support us all in living well and aging well.
Kaiser completed his undergraduate studies at Vassar College with a degree in Science, Technology, and Society, and received his medical degree from the Keck School of Medicine of USC. He went on to train within the Lawrence Family Medicine Residency, the Harvard Geriatric Medicine Fellowship, and the UCLA Health Services Research Fellowship.
The Issue Of Workforce Shortages In Direct Care: Strategies & Solutions
The need for direct care positions is exceeding what providers are able to manage, therefore reaching a crisis point and threatening the sustainability and quality of care for aging populations. In this session, industry leaders will discuss innovative workforce development models, including recruitment pipelines, training programs, retention strategies, and policy levers that support long-term solutions. Attendees will gain insights into scalable practices, cross-sector collaborations, and technology-enhancing staffing solutions that help organizations stabilize their workforce, reduce turnover, and maintain high-quality care delivery in an increasingly competitive labor market.
Lezlie Hicks-Oliver, NHA, RCHE, LVN
Lezlie Hicks is a licensed Nursing Home Administrator and healthcare executive with over a decade of leadership in skilled nursing and senior care operations. She currently serves as Manager of Aging in Place programs at Foothill AIDS Project, where she designs and implements innovative initiatives that empower older adults to remain safely and independently in their homes. Lezlie is recognized for blending strategic vision with compassionate leadership to enhance care delivery, streamline operations, and build community partnerships.
Throughout her career, Lezlie has led large-scale teams, navigated regulatory challenges, and pioneered specialized care programs—including fall risk prevention, on-site dialysis, and short-term rehabilitation units. Her expertise spans across Medicare/managed care optimization, workforce development, and crisis response, including effective COVID-19 containment strategies.
A champion for aging with dignity, Lezlie brings a passionate voice to conversations about equity, accessibility, and the future of elder care in community-based settings.
Ensuring The Harmony Of Clinical & Office Teams Post Merger: A Case Study From PathPoint & Oceans Healthcare
Mergers can present unique challenges, especially when it comes to aligning different team cultures, workflows, and communication practices. Join us as we delve into key tactics for fostering collaboration, creating team dynamics, and driving organizational success in post-merger environments. Whether you’re managing a small practice or a larger health care organization, this session will provide actionable insights to help bridge gaps for one of the hardest aspects of a merger that is often forgotten– combing cultures.
Hear from PathPoint, a non-profit behavioral health provider since 1980, serving consumers in multiple counties in California, on their post-merger journey to create a corporate culture that enabled the organizations to still feel connected to their origins, while becoming a new entity.
Then hear from Oceans Healthcare, a for-profit behavioral healthcare provider with over 48 locations and more than 4,000 team members, as they discuss the goals, successes, as well as the challenges, of merging larger organizations, including the integration of seven hospitals.
In this session, key takeaways include:
- Steps for creating a cultural integration plan during a merger or acquisition
- The process, challenges and approaches to merging HR and administrative teams
- Strategies for leadership alignment and maintaining a focus on patient care during transitions
Harry Bruell
Harry Bruell, CEO/President, has led PathPoint since 2017 and has been a leader in the nonprofit sector for more than 30 years. PathPoint supports people flourish by partnering with children, adults, and families to find hope and empowerment, build life skills, access systems of support, and develop meaningful relationships. PathPoint’s 500 employees support 3,750 people through employment, residential, community integration, and counseling services in five southern and central California counties. Harry’s dedication to PathPoint’s mission comes from a deep personal understanding of some of the challenges faced by individuals supported by PathPoint and their families. He serves as the Vice-Chair for Policy and Board Member for the California Behavioral Health Association, as the Policy Chair and Board Member of the National Education Alliance for Borderline Personality Disorder, and as a Board Member of California ASPE.  Harry is the previous Treasurer of the California Disability Services Association and serves on several workgroups and committees of the California Department of Developmental Services. Harry is also an active member of the Los Angeles Coalition of Service Providers and the Lanterman Coalition. Prior to joining PathPoint, Harry served for 26 years in the conservation corps field, including 13 years as President and CEO of Conservation Legacy, a national agency based in Colorado. During the Obama Administration, the Secretary of the Interior appointed Harry as chair of a federal advisory committee to grow the corps movement. He graduated with honors from Rice University.
Maegan Bowman, CPA
Maegan Bowman brings more than 20 years of healthcare experience to her role leading Oceans’ expansion efforts through the integration of new facilities. An experienced strategy and financial leader, Maegan drives Oceans’ business and operational outcomes by ensuring new facilities launch effectively and integrate smoothly into the company’s network.
Prior to joining Oceans in 2020, Maegan spent more than a decade at LifeCare Hospitals where she served as senior vice president of strategy and financial operations. A certified public accountant, Maegan holds an MBA and a bachelor’s degree from the University of Texas at Austin. She is a member of the board of directors of the Myhre Syndrome Foundation.
Transforming Care: How Magellan Health Is Improving Access & Enhancing Outcomes For High-Risk Consumers
Magellan Health is paving the way to improved access to care for complex consumers through the latest integrated care models to support providers where they are in providing care. As the health care environment becomes more intricate, organizations are tapping innovative approaches to meet the complex needs of at-risk customers. Join keynote Yagnesh Vadgama, who will provide a behind-the-scenes look at how Magellan Health is implementing integrated care models to identify, diagnose, and treat at-risk consumers, thus improving access to care and clinical outcomes both in the short and long-term. Plus, how they’re measuring quality in behavioral health on a national scale.
Magellan Health is a leading health plan organization with almost 20 million members in over 250 locations world-wide. With over 50 years in the behavioral health sector and a team of over 5,000 employees, they are passionate about helping people lead healthy, vibrant lives.
Yagnesh Vadgama, BCBA
Yagnesh Vadgama has been with Magellan for more than seven years, in managed care for eight years, and was a clinician in the field of Behavior Analysis for 11 years prior. Yagnesh has 20 years of experience in ABA, starting off by working directly with individuals on the autism spectrum to directing programs in homes, schools, and community-based settings.
Currently, as the Vice President of Autism for Magellan, Yagnesh oversees both the autism and ABA products for Magellan nationally. His team of BCBAs and licensed clinicians provide a unique experience in ABA UM as they all have a similar experience to Yagnesh with real-world experience. Yagnesh also engages in the innovation and decision-making process for ABA both at Magellan and nationally, with participation in workgroups such as ICHOM, speaking at conferences and universities, and developing outcome measures for the field of ABA.
Supporting Your Front-Line Workforce For Optimal Performance: Innovative Approaches From Devereux Advanced Behavioral Health & All For Kids
Discover innovative approaches to staff training and program evaluation to support your front-line workforce, even during unstable market shifts. Devereux Advanced Behavioral Health is one of the nation’s largest specialty mental health and I/DD providers, located in twelve states across the country. Hear how they’re rebuilding a skilled workforce, evaluating quality, and increasing efficiency through coaching, learning models, and employee performance and integrity monitoring. Plus, they’ll discuss technology solutions needed to ensure the successful implementation and operation of these programs. Â
During this session, attendees will:
- Identify the core components of a coaching learning model and key aspects of implementation.
- Learn the function and core components of employee performance monitoring and program integrity monitoring.
- Take away at least four critical reasons to develop monitoring dashboards
Crystal Taylor-Dietz, Psy.D.
Dr. Crystal Taylor-Dietz is the national director of behavioral health services at Devereux Advanced Behavioral Health and is a licensed psychologist in Maryland and the District of Columbia. At Devereux, she supports clinical teams with implementation of their trauma-informed framework (D-PBIS), Dialectical Behavior Therapy (DBT) and other clinical needs. In addition, she has been the project owner for a number of national clinical initiatives within the organization. She has over 18 years of mental health experience working with children and adults in community-based, residential, and outpatient services, including holding a number of leadership, management and supervisory roles. Dr. TD is a member of the supervising faculty at The George Washington University Professional Psychology Program and was previously a teaching faculty member in the Child and Adolescent Training Program at the Washington School of Psychiatry. Her research/teaching and clinical interests have included issues related to mental health/wellness, mindfulness, race/ethnicity, and trauma-informed care.
Jeremy Aho
Jeremy Aho, Sr. Manager of Talent and Learning, is a workplace learning professional and performance innovator for Devereux Advanced Behavioral Health. A pioneer of eLearning at the organization, his background in psychology and Human Resources Management plus skill with technology, training, and user experience design has contributed to solutions that support organizational learning, talent development, and improved performance.
Corina Casco, LCSW, MSW
Corina Casco is an accomplished leader in the non-profit sector with over two decades of expertise in clinical and program development. She excels in cultivating teams into strong leaders, securing expansive funding, and pioneering innovative service delivery. As the Chief Program Officer, she is responsible for the leadership, oversight, and financial management of the organization’s programs. She spearheads the agency’s TIROC (Trauma Informed Resilience Oriented Care) movement and co-leads the DEI (Diversity, Equity, Inclusion) Movement. She is a licensed Clinical Social Worker (LCSW) and holds a Master’s degree in Social Work from the University of Southern California.
Kymberly Garrett, MBA, GPHR
With over 30 years of progressive Human Resources experience in varying disciplines, Kymberly Garrett has a background using a holistic Human Resources Management style.  Kymberly supports all levels of professional development and has created cutting edge programs in Talent Acquisition, Talent & Performance Management and Executive Coaching.  Whether creating customized leadership training programs or facilitating change management initiatives – Kymberly utilizes her experiences in both Fortune 500 companies and start-ups, as well as, private and nonprofit organizations to help guide teams into becoming sustainable high-impact and high performing teams. Kymberly is certified through various Human Resources and Training organizations and also teaches Human Resources Practice. Additionally, she serves on various Advisory Boards and is listed as a Subject Matter Expert with many labor-related governmental agencies. Kymberly, a Chicago native, has called Southern California home for the last 18 years.  She holds an MBA from the Kellogg School of Management at Northwestern University.
The Next Generation Of Integrated Care: Making It Work With Catholic Charities of Santa Clara County & The Children’s Institute
Weighing the importance of social determinants of health in addition to your clinical services is a must in today’s world of integrated care. Join us for two case studies from leading provider organizations who are taking a person-centered approach to address not only a patient’s clinical needs, but that are also assisting with social needs to thwart chronic illnesses and poverty.
Children’s Institute is a provider organization with three main locations in California and that impacts 30,000 children and families annually. Hear their whole family approach that provides support across generations at critical stages throughout consumer’s lives, and their pilot program consisting of a door to door household assessment which fosters a continued relationship with consumers and allows for intervention before chronic illnesses have a chance to develop.
Then hear from Catholic Charities of Santa Clara County, an organization that helps people of all cultures and beliefs rise up out of poverty and overcome the barriers to self-sufficiency and wellness. Their Footsteps initiative is a consumer-centric approach to behavioral health care which leads families out of poverty long-term, by not just focusing on food or housing or jobs or health care, but a combination of those things to address what is unique for each individual or family.
Monica Dedhia, LCSW
Monica Dedhia, LCSW, is a seasoned mental health leader with over 15 years of experience advancing community-based health access & engagement. As Director of Community Health at Children’s Institute, Inc., she leads initiatives that center Whole Person Care and equity-driven systems transformation. Monica has played a pivotal role in launching CalAIM initiatives, including Enhanced Care Management and Community Supports, with a focus on cross-sector collaboration and sustainable care models for historically underserved populations. Her work bridges clinical practice, community voice, and policy implementation to drive meaningful change. Monica holds a Master’s in Social Work from the University of Southern California and is deeply committed to co-designing solutions that promote health equity and improve outcomes within communities.
Don Taylor, LCSW
Don Taylor is the CEO of Catholic Charities of Santa Clara County. A dedicated community leader with over 32 years of experience—Taylor brings along commitment to social justice with a focus on holistic services to individuals and families.
Taylor has devoted his career to faith-based and community organizations. Most recently, as Regional Executive Director at Pacific Clinics, he led initiatives that doubled services in behavioral health, social services, and juvenile probation.
Don also serves as the president of Charities Housing board, providing high-quality, affordable housing for low income residents.
Shaping A Chaotic Market At The State Level: A State Association Executive Discussion
As the policies of the new federal administration take shape, it is apparent that many more decisions about health and human services are going to be made at the state level. The question for executives is how best to shape state policy to protect the consumers and assure a functional service delivery system. This session features association executives with decades of experience working with state legislators and governors’ offices on legislative, regulatory, and funding issues. These executives will share their insights on how best to affect state policy—and what they see as the critical issues for state advocacy in the year ahead.
Le Ondra Clark Harvey, Ph.D.
Dr. Clark Harvey received a B.A. in psychology from Cal Poly Pomona, an M.S. in community counseling, and a Ph.D. in counseling psychology from the University of Wisconsin-Madison.
While pursuing her Ph.D., she was licensed as a Professional Counselor and practiced in community and hospital settings in Wisconsin for 5 years. She completed a pre-doctoral internship at USC’s Children’s Hospital Los Angeles and a post-doctoral fellowship at UCLA’s Mattel Children’s Hospital.
Dr. Clark Harvey was a Social Justice Fellow at the Center for Policy Analysis, where she researched the mental health provisions of the Affordable Care Act. She was a Science and Technology Fellow at the California Senate, where she worked as a fellow and then Principal Consultant in the Senate Business, Professions and Economic Development (BPED) Committee. She served as the Chief Consultant to the Assembly Committee on Business and Professions before transitioning to the California Behavioral Health Association, where she served as the Director of Policy and Legislative Affairs before her appointment to CEO. She also serves as the Executive Director of the California Access Coalition.
Dr. Clark Harvey was appointed by the California Lieutenant Governor to the CIRM Board and is an appointee to SAMHSA’s Advisory Committee for Women’s Services. She is a Board member of the National Council for Mental Wellbeing and the California Association of Nonprofits, and is a past Board member of the American Psychological Association, the Association of Black Psychologists, the First 5 California Advisory Committee, the Sacramento Children’s Coalition, and the Sacramento County Public Health Advisory Committee. She is an alumna of the Nehemiah Emerging Leaders Program and an American Leadership Forum fellow.
Navigating The Strategic Crossroads In Health & Human Services: A Framework For Success In A Shifting Market
Navigating market turbulence requires more than adaptability; it demands a strong operational core, strategic foresight, and disciplined execution. Join Monica E. Oss, Chief Executive Officer at OPEN MINDS, as she discusses how leading organizations are reinforcing their service delivery foundation while balancing performance excellence and innovation. Attendees will gain insights into practical, executive level approaches to optimizing service lines for impact and efficiency, while aligning technology investments to support scalability and responsiveness.
Monica E. Oss
Monica E. Oss, M.S. is the founder of OPEN MINDS and serves as its chief executive officer, executive editor of its publications and websites, and executive lead of its consulting engagements. For the past three decades, Ms. Oss has led the OPEN MINDS team and its research on health and human service market trends and its national consulting practice. She is well known for her numerous books and articles focused on the strategic and marketing implications of the evolving health and human service field – and its focus on the verticals of the field serving consumers with chronic conditions and complex support needs.
Ms. Oss has extensive experience in developing and implementing growth strategies for a wide array of organizations in the field. She has expertise in industry trend analysis, reimbursement, rate setting, and creating actionable plans for market success. In her role, she has led numerous engagements with state Medicaid plans, county governments, private insurers, and health plans, service provider organizations, technology vendors, neurotechnology and pharmaceutical organizations, and investment banking firms – with a focus on the implications of financing changes on delivery system design.
Prior to founding OPEN MINDS, Ms. Oss served as an executive with a nationally managed behavioral health organization, responsible for market development, actuarial analysis, and capitation-based rate setting. She also held a position as vice president of the U.S. risk management and underwriting division of an international insurance company.
Ms. Oss has been the keynote speaker at the conferences of dozens of national associations and has been published in a wide range of professional journals and trade publications. She has provided Congressional and state legislative testimony on issues as diverse as the financial impact of parity and payer medication access policies.
Ms. Oss has led a range of industry research and consultation initiatives, serving as principal investigator on research projects that include the examination of national managed care enrollment and service patterns, development of provider rate structures for government entities, creation of return-on-investment models for technology investments; design of performance-based compensation models within public and private health plans; and analysis of the economic impact of changes in benefit design, adoption of evidence-based practices, and new technologies.