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Home » Institute FAQ – Frequently Asked Questions

Institute FAQ – Frequently Asked Questions

About

  • When is the Service Excellence Institute?
    • The Institute will be held Tuesday, August 12, 2025, through Thursday, August 14, 2025.
  • Where will the Institute be held?
    • The Institute will be held at the Hilton Long Beach Hotel in Long Beach, California. The hotel is located at:
    • 701 West Ocean Boulevard
      Long Beach, CA 90831
    • Reservations Phone: (800) HILTONS
    • WARNING: Always make hotel reservations directly with the event hotel with the abovementioned options to avoid conference hotel scams. No organizations are authorized to contact attendees to book rooms for this event. These organizations are often fraudulent and not associated with the hotel or OPEN MINDS.
  • Who attends the Institute?
    • The Institute gathers together the industry’s greatest innovators, a team of expert faculty, and the country’s top health and human service executives. Read more here.

Registration

  • How do I register?
    • There are two ways to register for the OPEN MINDS Service Excellence Institute:
    • 1. You can register for the event online here.
    • 2. You can register by phone by calling the OPEN MINDS Education Events team at 717-334-1329 or 877-350-6463. Regular business hours are Monday-Friday, 8:00 am-5:00 pm EDT.
  • What does the institute registration include?
    • Your Institute registration includes the following:
      • Access to all Institute sessions
      • Admission to the Institute Exhibit Hall
      • Handouts and presentations from all sessions
      • Breakfast on August 13th and 14th, and an invitation to our private networking receptions.
  • Will I receive confirmation of my registration?
    • Yes, you will receive a confirmation email immediately after registration is complete. The email will ask you to review the information on your attendee badge and list any other pertinent information related to the Institute.
  • What is your cancellation/substitution policy?
    • Requests for refunds must be received in writing at least 30 days before an event and are subject to an administrative charge of $50. No refund will be made less than 30 days before an event or for complimentary registrations. Substitute enrollment for another OPEN MINDS event on another date will be accepted for an administrative fee of $25 plus the difference in registration fees. An alternate individual may attend instead of a registered attendee at no charge. Requests for refunds are not accepted for group purchases. Unused registrations for a particular event will be added to a group registration subscription for the organization to use for an alternate OPEN MINDS event within one (1) calendar year from the date of purchase. OPEN MINDS reserves the right to use any photos or video footage from OPEN MINDS events for future marketing materials.

At The Event

  • How do I register once I get to the Institute?
    • The OPEN MINDS Service Excellence Institute will be held at the Hilton Long Beach Hotel in Long Beach, California. Follow the signs to the registration table.
    • If you have any difficulty, all OPEN MINDS staff will be wearing an orange name badge and will be able to assist you.
    • Registration will begin at 11:30 am on Tuesday, August 12. At the registration desk, you will receive a name badge, program guide, and various materials from our partners.
  • Where can I get handouts from the presentations?
    • Handouts and presentations will be available to all institute registrants. The presentations will be posted online during the Institute. The links to the presentations will be posted on the Institute agenda page at https://excellence.openminds.com/agenda/ and available for 30 days after the Institute.
  • Where can I get an updated agenda for the Institute?
  • How can I learn more about the event sponsors?
    • Many of the Institute sponsors will have a booth in the Exhibit Hall. There will also be handouts from each sponsor and exhibitor in the attendee bags that you receive at registration.
    • You can learn more about our sponsors and exhibitors online at https://excellence.openminds.com/partners-and-exhibitors/.
  • I plan to attend virtual sessions only. Will all sessions be livestreamed?
    • If you plan to attend virtually, not all sessions will be livestreamed. Please review the agenda for details on which sessions will be livestreamed.
    • On-demand audio recordings (for sessions not livestreamed), livestream video recordings, and presentation materials will be available within one week after the Institute and remain available to Institute registrants for 30 days. Elite members will have continued access to the OPEN MINDS website.
  • I couldn’t attend the Institute. Can I still get copies of the presentations?
    • All session handouts, presentations, and materials are available to OPEN MINDS Circle members. After the Institute, the links to the presentations will be posted on the Institute agenda page at https://excellence.openminds.com/agenda/ and will also be available directly through the OPEN MINDS Circle Library. To become an Elite OPEN MINDS Circle member, visit https://openminds.com/elite or call an OPEN MINDS Circle Account Executive at 717-334-1329 or 877-350-6463.
    • You can also follow OPEN MINDS on Twitter @openmindscircle for live updates from the event.
    • Pictures and updates from the event can also be found on the OPEN MINDS Facebook page.
  • What should I wear to the institute?
    • We ask all attendees to be in professional business clothing.